Privacy policy

PRIVACY POLICY

Last Updated: December 17, 2025

Hungry Cloud, a cloud kitchen operated by COCO PAWS, operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, place an order, or otherwise interact with our Services or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, use, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to an individual. This does not include anonymized or de-identified information.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact Information: Name, delivery address, billing address, phone number, and email address

  • Payment Information: Payment method, transaction details, payment confirmation, and related financial data (processed securely by third-party payment gateways)

  • Account Information: Login credentials, preferences, and settings

  • Order & Transaction Data: Items viewed, added to cart, ordered, cancelled, or previously purchased

  • Customer Communications: Information you provide when contacting customer support or communicating with us

  • Device & Technical Information: IP address, browser type, device identifiers, and network information

  • Usage Data: Information about how and when you interact with our website and Services

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information

  • Automatically through cookies, device data, and similar technologies when you use our Services

  • From service providers who assist us with payment processing, delivery, analytics, and customer support

  • From third parties or partners where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

1. Providing and Improving Our Services

To process orders, accept payments, prepare and deliver food, manage accounts, send order updates, respond to inquiries, and improve our offerings and user experience.

2. Marketing and Promotions

To send promotional messages, offers, and updates via email, SMS, or other channels, and to display relevant advertisements based on your interactions with our Services. You may opt out of promotional communications at any time.

3. Security and Fraud Prevention

To protect against fraudulent transactions, unauthorized access, and misuse of our Services, and to maintain platform security.

4. Communication and Support

To respond to customer service requests, resolve issues, and maintain our business relationship with you.

5. Legal and Compliance Purposes

To comply with applicable laws, regulations, legal processes, and to enforce our Terms of Service and policies.

Disclosure of Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and service providers that support our operations (such as payment gateways, delivery partners, IT services, analytics, and customer support)

  • With marketing and advertising partners to promote our products and Services, subject to their privacy policies

  • With affiliates or entities within our corporate group

  • For legal reasons, such as compliance with court orders, legal obligations, or to protect our rights and safety

  • During business transactions, such as a merger, restructuring, or sale of assets

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to support, operate, and improve the platform. Your information may be transferred to and processed in countries outside your place of residence.

Shopify may also use your data to provide enhanced features, analytics, and personalized advertising across different merchants. In such cases, Shopify is responsible for the processing of that data. To learn more, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal.

Third-Party Links

Our Services may contain links to third-party websites or platforms. Hungry Cloud is not responsible for the privacy practices, security, or content of such third-party sites. We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete such information.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal information

  • Request data portability, where applicable

  • Opt out of promotional communications

Requests can be made using the contact details below. We may verify your identity before processing requests and will respond within timelines required by law.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your information may be stored and processed outside your country of residence. Where required, we use legally approved safeguards for international data transfers.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

Hungry Cloud
A cloud kitchen operated by COCO PAWS

📧 Email: hungrycloud1@gmail.com
📍 Address: Neel Akash Apartment, Mahishgote 1st Lane, Krishnapur, Kestopur, Kolkata, West Bengal – 700102, India