Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Hungry Cloud, a cloud kitchen operated by COCO PAWS. The terms “we”, “us” and “our” refer to Hungry Cloud.
Hungry Cloud operates this website and store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with freshly prepared food and a seamless ordering experience.
Our online store is powered by Shopify, which enables us to offer these Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, define your rights and responsibilities when accessing or using our Services. Please read them carefully, as they include important information regarding legal rights, disclaimers, and limitations of liability.
By visiting, browsing, or placing an order through our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you should not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the legal age of majority in your place of residence, or that you have the consent of a parent or legal guardian.
To place orders or access certain features, you may be required to provide personal information such as your name, email address, phone number, billing, payment, and delivery details. You confirm that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account. Accounts may not be transferred, sold, or shared with any other individual.
SECTION 2 – OUR PRODUCTS
Hungry Cloud, a cloud kitchen operated by COCO PAWS, prepares food items fresh upon order confirmation. Product images, descriptions, and representations are for reference only and may vary slightly due to preparation style, ingredients availability, or device display differences.
We do not guarantee that the taste, appearance, or presentation of food items will exactly match images shown on the website.
All product descriptions, menus, prices, and availability are subject to change without prior notice. We reserve the right to discontinue or limit any item at our discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. Hungry Cloud reserves the right to accept or reject any order at its sole discretion.
Orders are confirmed only after successful payment and acceptance. Once accepted and preparation has begun, orders cannot be cancelled or modified.
If an order is cancelled or modified by us, we will attempt to notify you using the contact details provided at checkout.
All purchases are governed by our Return & Refund Policy [LINK]. Orders are intended strictly for personal consumption and not for resale or commercial purposes.
SECTION 4 – PRICING AND BILLING
Prices are subject to change without notice. The final payable amount will be displayed at checkout and confirmed via order confirmation.
Prices may not include applicable taxes or delivery charges unless explicitly stated. Promotional offers are governed by separate terms and may be withdrawn at any time.
You agree to provide accurate payment information and confirm that you are authorised to use the selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Hungry Cloud delivers food within designated service areas only. Delivery times are estimated and not guaranteed.
We are not liable for delays caused by traffic, weather, third-party delivery partners, or circumstances beyond our control. Delivery is considered complete once the order is handed over at the provided address.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including text, logos, images, designs, trademarks, and layouts, belongs to Hungry Cloud or its licensors and is protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any unauthorised use, copying, or reproduction is strictly prohibited.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available.” We do not control or endorse these tools and are not responsible for any issues arising from their use.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. Hungry Cloud is not responsible for the content, accuracy, or policies of third-party sites. Accessing them is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Hungry Cloud is powered by Shopify; however, all transactions are directly between you and Hungry Cloud, a cloud kitchen operated by COCO PAWS. Shopify bears no responsibility for orders, products, or services provided by us.
SECTION 10 – PRIVACY
All personal data collected is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using our Services, you consent to such data processing.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions shared with us may be used by Hungry Cloud without restriction or compensation. You confirm that such feedback does not violate third-party rights.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors related to pricing, descriptions, availability, or promotions at any time, including after an order has been placed.
SECTION 13 – PROHIBITED USES
You agree not to misuse the Services, violate laws, infringe intellectual property, submit false information, introduce malware, or interfere with platform security.
Violation of these Terms may result in suspension or termination of access.
SECTION 14 – TERMINATION
We may terminate or restrict access to the Services at any time without notice. Obligations incurred prior to termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all food products are provided “as is” and “as available.” We do not guarantee uninterrupted service or suitability for individual preferences.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Hungry Cloud, COCO PAWS, and affiliated parties shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or consumption of products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Hungry Cloud, COCO PAWS, and partners from claims arising from your violation of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions shall remain valid.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Hungry Cloud regarding use of the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of India. Courts having jurisdiction where Hungry Cloud operates shall have exclusive jurisdiction.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.
SECTION 24 – CONTACT INFORMATION
Hungry Cloud
A cloud kitchen operated by COCO PAWS
📧 Email: hungrycloud1@gmail.com
📞 Phone: +91 8017103688